Return & Refund Policy

At Cole Buxton Clothing, we want customers to have a smooth shopping experience. This policy explains general information about returns, refunds, exchanges and order issues.

Return Eligibility

Customers should contact our support team before returning an item. Products should generally be unused and in their original condition, with original packaging or tags where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible. Include your order details and relevant information so our team can review the issue and provide assistance.

Refunds

Once an eligible return has been reviewed and accepted, the refund process can be initiated. The time required for a refund to appear may depend on the payment method and payment provider.

Exchanges

If an exchange is available for your order, please contact our support team before sending the product back. Availability may depend on the requested item and size.

Return Shipping

Return shipping arrangements may vary depending on the reason for the return. Customers should contact us for instructions before sending any product back.

How to Request a Return

To request a return or refund, contact us with your order number and details about the issue. Our team will provide the appropriate next steps.

Email: [email protected]